Shipping

Fashionix aims to process orders efficiently and provide customers with a convenient shopping experience. This policy explains our general shipping, return, and refund procedures.

Order Processing

Orders are normally processed after successful payment confirmation. Processing times may vary depending on product availability, order volume, weekends, and public holidays.

Shipping

We ship eligible physical products to available destinations using appropriate delivery services. Delivery times may vary depending on the destination, shipping method, carrier delays, and other circumstances beyond our control.

Delivery Information

Customers are responsible for providing accurate delivery information when placing an order. Delays caused by incorrect or incomplete delivery details may affect the delivery timeframe.

Returns

Eligible products may be returned in accordance with applicable consumer protection laws and the conditions applicable to the purchase.

Returned products should generally be:

• Unused and unworn

• In their original condition

• Returned with original packaging where applicable

• Free from damage caused by improper use

Non-Returnable Items

Certain products may not be eligible for return where permitted by applicable law, including items that have been personalized or products that cannot be returned for hygiene or other legally recognized reasons once opened or used.

Damaged or Incorrect Items

If you receive an incorrect, damaged, or defective product, please contact us with details of the issue. Additional information or photographs may be requested to help us assess the situation.

Refunds

Approved refunds will generally be issued through the original payment method. The time required for a refund to appear may depend on the payment provider or financial institution.

Return Shipping

Where applicable, return shipping arrangements and costs will depend on the reason for the return and applicable consumer protection requirements.

Order Cancellation

Order cancellation requests should be submitted as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible, subject to applicable law.

Consumer Rights

Nothing in this policy is intended to limit or exclude any mandatory consumer rights available under the laws applicable to customers in France or other relevant jurisdictions.

Policy Changes

Fashionix may update this Shipping & Return Policy when necessary. The latest version will be published on this page.

Contact Us

For shipping, return, or refund questions, please contact:

Email: contact@fashionix.shop